Everything you need to know about our courier services
For ASAP deliveries, we collect within 60 minutes of booking. Same-day collections are typically within 2-3 hours. Scheduled collections can be arranged for your preferred time, including early morning or evening pickups.
We provide UK nationwide coverage from our Bolton base. This includes England, Scotland, and Wales - no postcode too far. We also offer European deliveries on request for international shipments.
Yes, absolutely. We offer 24/7 service, 365 days a year. Urgent deliveries don't wait for office hours, so neither do we. Call us anytime, day or night, including weekends and public holidays.
Yes, every single delivery includes proof of delivery (POD). This is emailed to you immediately upon completion and includes the recipient's signature or photo evidence. You can also request POD to be posted if preferred.
Yes, we offer efficient multi-drop services. This is perfect for businesses making several deliveries across a region. We plan the optimal route to ensure all your deliveries arrive on time while keeping costs down.
Getting a quote is easy - just call us on 03300 437267 or email [email protected] with your collection postcode, delivery postcode, vehicle size needed, and preferred timing. We'll respond with a competitive quote promptly.
No, absolutely not. We believe in transparent pricing. The quote you receive is the price you pay - no hidden charges, no surprises. What you see is what you get.
ASAP and same-day services are priced according to urgency and distance. While they cost more than overnight delivery, our competitive rates ensure you get value for money. Call for a free no-obligation quote.
Yes, we can set up account terms for businesses with regular delivery needs. Contact us to discuss your requirements and we'll arrange the most convenient payment method for you.
We operate a full range from cars and small vans through to Luton vans with tail lifts. Our fleet includes Car/Small Van (1 pallet), Medium Van (2-3 pallets), Large Van (3-4 pallets), Extra Large Van (4-5 pallets), and Luton Van (6+ pallets). See our Fleet page for full specifications.
Not sure? No problem! Our team can help you choose the right vehicle. Just tell us what you're sending (dimensions, weight, number of items) and we'll recommend the most suitable and cost-effective option.
Yes, our Luton vans come equipped with hydraulic tail lifts. Perfect for pallet deliveries and heavy goods, especially when your location doesn't have a loading bay. Pump trucks are also available for pallet movement.
Yes, absolutely. All our drivers are fully insured with comprehensive Goods in Transit insurance, Public Liability insurance, and full vehicle insurance. Your goods are protected from collection to delivery.
While we take every precaution to ensure safe delivery, if damage does occur, our comprehensive Goods in Transit insurance covers your items. Simply report the issue immediately and we'll process your claim promptly.
Yes, we have extensive experience with fragile goods, high-value items, and specialist equipment. Our drivers are trained in careful handling procedures, and all items are fully insured. Just let us know if your shipment needs special care.
All our vehicles are under 5 years old. This ensures reliability, safety, professional appearance, and reduced chance of breakdown. We maintain our fleet to the highest standards.
Yes, all our drivers are professionally vetted, uniformed, and carry ID cards. We only work with experienced, trustworthy professionals who represent Arexam's high standards.
Simply call 03300 437267 or email [email protected] with your delivery details. We'll provide a quote, and once you confirm, we'll arrange collection. It's that simple - no complicated forms or lengthy processes.
Yes, all our vehicles are GPS tracked. While we don't currently offer customer-facing live tracking, you can call us anytime for a real-time update on your delivery's progress.
Yes, we provide regular journey updates. You'll receive confirmation when your delivery is collected, updates during transit, and immediate notification upon delivery with proof of delivery emailed to you.
Yes, absolutely. Just provide us with their contact details and we'll keep them informed throughout the delivery. This is perfect for businesses who want to provide excellent customer service.
Yes, we offer 2-man delivery service for heavy, bulky, or awkward items such as furniture, white goods, or machinery. Two professional drivers ensure safe handling and can assist with positioning items if needed.
Yes, we provide airport delivery and collection services to all major UK airports including Manchester, Heathrow, Birmingham, and more. Perfect for connecting with air freight services for time-critical international shipments.
Yes, we have short-term storage facilities available for customers who need temporary secure storage between collection and delivery. Contact us to discuss your specific requirements.
Yes, we have experience with exhibition stands, event equipment, and similar specialist deliveries. We understand the time-critical nature of event logistics and can coordinate with your setup schedules.
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