1. Introduction

Arexam Limited ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our courier services or visit our website (arexam.co.uk).

Data Controller: Arexam Limited
Company Number: 14851488
Address: St Peters House, Silverwell Street, Bolton, BL1 1PP
Email: info@arexam.co.uk
Phone: 03300 437267

2. Data We Collect

We may collect the following types of personal data:

Contact Information: Name, email address, phone number, company name
Address Data: Collection and delivery postcodes/addresses
Quote Data: Vehicle selection, delivery requirements, special instructions
Technical Data: IP address, browser type, device information (from website visits)
Transaction Data: Payment information, booking history

3. How We Use Your Data

We process your personal data for the following purposes:

To provide courier services and fulfil your bookings
To send quote confirmations and delivery updates
To process payments
To respond to your enquiries
To improve our services and website
To comply with legal obligations

4. Legal Basis for Processing

We process your data under the following legal bases (UK GDPR Article 6):

Contract: Processing necessary to fulfil our courier service contract with you
Legitimate Interest: To improve our services and communicate with customers
Legal Obligation: To comply with accounting, tax, and regulatory requirements
Consent: Where you have given explicit consent (e.g., marketing emails)

5. Data Sharing

We may share your data with:

Sub-contractors: Drivers and partner couriers to fulfil deliveries
Service Providers: Payment processors, email providers (Resend)
Legal Authorities: When required by law

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Typically:

Quote enquiries: 12 months
Completed bookings: 6 years (for accounting purposes)
Marketing data: Until you unsubscribe

7. Your Rights

Under UK GDPR, you have the right to:

Access: Request a copy of your personal data
Rectification: Correct inaccurate data
Erasure: Request deletion of your data ("right to be forgotten")
Portability: Receive your data in a portable format
Object: Object to processing based on legitimate interest
Restrict: Request restriction of processing

To exercise any of these rights, please contact us at info@arexam.co.uk.

8. Cookies

Our website uses essential cookies for functionality. We do not use advertising or tracking cookies. By using our website, you consent to essential cookies being placed on your device.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. Our website uses HTTPS encryption for all data transmission.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk
Phone: 0303 123 1113

Contact Us

For any privacy-related questions, please contact us:

Phone: 03300 437267
Email: info@arexam.co.uk
Address: St Peters House, Silverwell Street, Bolton, BL1 1PP

Privacy Policy